Please review the information regarding ticket refunds. Please note that the refund conditions are displayed on the website at the time of ticket purchase and represent the carrier's own terms.
Refund rules differ depending on the payment type:
1. For bookings without prepayment (pay on boarding) — ticket cancellation is done in your Passenger Account (if you were logged in during purchase) or through our operator. You must notify us of the cancellation in advance. Cancellation is free of charge.
2. For payments made on the website (full or partial) — to receive a refund, you must complete a Refund Application form, attach the required documents, and submit it. You may also contact our operator for assistance.
The refund amount depends on the carrier's conditions and the time remaining between submission of the Application and the departure. To clarify the exact amount, please contact our operator. The Application must be filled out in the currency used for payment — download.
You are entitled to a 100% refund if the route was cancelled by the carrier.
Please note that all fields in the Application must be filled in completely. The information must be accurate, truthful, and current at the time of submission.
If payment was made by card, cash refunds are not permitted. Refunds can only be issued to the card used for payment or to a card specified in the Application. If the card used for payment has been lost or blocked, you must attach scanned copies of pages 1 and 2 of your passport along with your tax identification number (or the relevant passport page with the corresponding note).
Important! Without a completed and submitted Application, the ticket cannot be cancelled and no refund will be issued. Refunds are processed within up to 10 business days.